With the fast-moving nature of technology, IT has fast become an integral part of organisations infrastructure; it has enabled us to communicate more effectively, increase productivity and efficiency. However, we cannot always know whether there are potential problems with our IT systems until they either crash or perform poorly!
So, the question is should it be reactive support or should we adopt a proactive management approach to IT within our organisations?
Proactive management is now the preferential route, as it can help minimise the occurrence of downtime and issues with IT systems. Issues can be resolved pre-emptively and more quickly, and even remotely before they affect the end user experience and productivity.
With a break-fix approach, IT disruptions can occur at any time and the level of downtime can be unpredictable – potentially causing loss in revenue, productivity and in some cases affect brand reputation.
The movement towards this proactive approach is driven by the increasing demand for IT services from users and with key technology trends such as ‘Bring Your Own Device’ and ‘Flexible working’, maximum uptime and 24/7 access is now expected as the norm and working 9 to 5 is a thing of the past.
Whether outsourced, or in-house, ‘Proactive IT management’ can include the continuous monitoring of network resources, routine assessment of hardware and software performance and the daily management tasks and practices of users, to help ensure the network is operating at the optimum level.
When organisations have limited resources to invest in IT, cloud technology has helped alleviate the conundrum. As new technology such as cloud, has enabled Managed Service Providers such as Netshield to provide organisations with secure computing services via its NetHost brand – A service that offers a flexible and robust IT infrastructure, cost-efficiency and dramatically reduced IT issues.
So, whether the IT is in-house, or outsourced, organisations should see their IT infrastructure as the mechanical components of a car; it needs regular inspections, checks and also protection. By looking after it proactively, it will afford a better service, with reduced likelihood of break down and with consistent performance.
If your business is considering proactive IT services and would like more information, give us a call on 0845 603 5552 today for more information.