The reliance on IT systems has prompted a movement from traditional break-fix or reactive IT support to Managed IT services. ‘Reactive IT support’ or ‘Break-fix IT Support’ is when an issue arise within the network and the IT engineer is called. Whereas ‘Proactive’ or ‘Managed IT’ involves continuous monitoring and maintenance of an IT network so, an IT engineer can potentially resolve and prevent issues occurring with the system while the end-users remain productive and working.
Here are our Top 5 Benefits of a fully ‘Managed IT Service’:
1. Increase Productivity
By opting for a Managed IT service it can lower the risk and potential impact of IT failure on a business; because by continuously managing and monitoring an IT network the Managed Service Provider (MSP) can take a proactive approach and resolve certain issues prior to it affecting the end user. Also it can decrease the time from major network failure to issue resolution, as the MSP will have in-depth knowledge of the IT network already.
2. Reduce Overheads
Managed IT is a cost effective way for managing and dealing with an organisations business IT; as businesses would not require capital investment i.e. for in-house IT team but, only a monthly operational expense is required. With a managed IT service a business can leverage resources and expertise from the MSP for the length of the contract.
3. IT Expertise
By investing in a MSP for your company will have a team of IT experts with a wealth of experience and expertise to monitor and manage the business IT infrastructure. They will also be trained on the latest technology and be able to offer tailored recommendations based on the current condition of the IT network.
4. Reduce Network Downtime
By having regularly maintenance activities in place conducted by the MSP, it can help reduce the occurrence of unforeseen downtime or incidents and it will keep the business running smoothly. Also scheduled IT healthcheck reports generated by the MSP will also help with future IT resource planning.
5. Customisable SLA
Businesses can often customise a Managed IT Services package to suit the business needs and budgets. Service Level Agreements can be tailored to manage the whole IT infrastructure, certain devices or aspects of the network. The IT support included in the service can be the standard 9 to 5 or 24/7, there is a choice with managed IT.
A good Managed Service Provider can help nurture and grow your business by affectively managing your business IT. There are a number of benefits of Managed IT services that a business can gain from investing in it.
If you would like more information please feel free to contact us.